Team Values

We often meet teams for the first time on their worst day.

Because of this we must build as safe a space as possible.

This may be a bad day. Experience teaches us another bad day is coming.

Our resources are finite, but our kindnesses can be expansive.

• Expert, but humble.
• Empathetic but resolute.
• Kind throughout.

• We listen and we advise - both are kindnesses.
• We research, and we recommend. We teach and mentor. These are kindnesses.
• At our best we deliver underserved kindnesses.
• At minimum, we meet our commitments unrushed, with empathy.
• We work to make space for solutions to be found.
• We provide guidance to close gaps in process and tech.

Because we have limited resources, we measure success by counting the times leaders of meaningful teams reach out to us for collaboration.

We don't try to measure their success. We work to ensure it, and and we trust that we succeeded. If we're not aiding their success, our numbers will reflect this when they will stop asking us to collaborate.